by Namita Shrivastava | Sep 26, 2024 | Customer Experience, Customer Service
Customer service has become more essential than ever before. What was once just a support function has now evolved into a crucial tool for driving business growth, giving rise to some helpful Customer Service Trends.
As per the stat, 89% of customers are more likely to make another purchase after a positive customer experience. Following customer service trends is an effective way to leverage this tool effectively.
Wondering what these trends are? If yes, you should spend a few minutes with us. Today, we are going to introduce the latest customer service trends you should follow to improve your customer service strategies. But before jumping directly to the trends, we will provide a quick overview and also share their advantages.
Let’s start.
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by Namita Shrivastava | Jun 22, 2023 | ChatBot, customer support
Giving customers easy ways to contact customer service representatives via their preferred channels is essential for providing excellent customer service. An omnichannel customer care strategy allows businesses to manage customer interactions across multiple communication channels, such as voice, SMS, websites, social media, email, and others.
According to one study, 58% of customers believe that being able to contact customer service through their preferred channel influenced their purchasing decision. An omnichannel strategy meets and exceeds this demand by retaining customer information across different channels and employing it to tailor each interaction, even if the customer has never used that particular channel before.
In this blog post, we will explore the power of omnichannel chatbots and the top ways in which they can help businesses provide exceptional customer support.
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