by Namita Shrivastava | Nov 20, 2024 | AI Chatbots, Lead Generation, Lead Generation Chatbot
A qualified lead is a potential customer who fits well as an ideal customer and has a high chance of becoming a loyal customer. Learn how chatbots drive qualified leads straight to your business by engaging prospects, automating responses, and boosting conversions effortlessly.
Qualifying leads is a time-consuming process that requires significant effort. You need to answer countless questions and determine whether a website visitor is genuinely interested in making a purchase or just browsing your website.
Lead-generation chatbots are perfect tools that can free you from this tedious process.
According to the stats, 36 percent of organizations choose chatbots for lead generation and these companies claim that they can improve sales by 67 percent.
Are you wondering how these bots can qualify potential leads? If so, you should spend some minutes reading this article. Today, we’ll explore the top ways these chatbots qualify leads and look at the essential aspects they bring to your business.
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by Namita Shrivastava | Sep 26, 2024 | Customer Experience, Customer Service
Customer service has become more essential than ever before. What was once just a support function has now evolved into a crucial tool for driving business growth, giving rise to some helpful Customer Service Trends.
As per the stat, 89% of customers are more likely to make another purchase after a positive customer experience. Following customer service trends is an effective way to leverage this tool effectively.
Wondering what these trends are? If yes, you should spend a few minutes with us. Today, we are going to introduce the latest customer service trends you should follow to improve your customer service strategies. But before jumping directly to the trends, we will provide a quick overview and also share their advantages.
Let’s start.
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by Namita Shrivastava | May 16, 2024 | ChatBot, Chatbot Applications
Are you tired of dealing with logistics challenges, managing shipments and handling a huge volume of customer queries? If yes, then it’s time for a change.
Say goodbye to logistics & transportation headaches and welcome chatbots. Yes, chatbots are transforming various industries and logistics is not an exception. As per the MarketsandMarkets report, the chatbot Industry is expected to grow approx $15.5 billion by 2028.
These intelligent virtual assistants are specially designed to streamline workflows, automate manual routine tasks and improve customer support service. In this article, we’ll cast some light on the benefits and use cases of chatbots in the Logistics industry. With that, we’ll also share some real-world examples of logistics chatbots.
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by Namita Shrivastava | Oct 26, 2023 | ChatBot, Customer Experience, customer support
Many e-commerce businesses mistakenly think that their responsibility ends once a customer makes a purchase. This misconception is an error that can negatively impact their e-commerce success.
The post-purchase experience is one of the most critical aspects in the world of e-commerce, and it can substantially boost e-commerce sales. According to statistics, 74% of shoppers believe they are more likely to make purchases if the brand provides an estimated delivery date. This serves as an example of how important the post-purchase customer experience is.
We understand that some of you may still need clarification on how to create the post-purchase customer experience. To help clear any lingering doubts, we’ve prepared this article.
In this article, we will reveal the top strategies you should follow to create a better post-purchase experience. Furthermore, we will also clarify some basic concepts related to the post-purchase experience.
So, without further ado, let’s begin our journey by exploring some fundamental aspects of the post-purchase customer experience.
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by Namita Shrivastava | Jan 19, 2023 | ChatBot, Live chat
A question that frequently arises in businesses, particularly when it comes to customer assistance, is whether to use a chatbot or live chat. Before making any decisions about shifting from one approach to another, it’s crucial to know which is ideal for your business needs because each has its own benefits, which we discuss further in this article.
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