by Namita Shrivastava | Oct 26, 2023 | ChatBot, Customer Experience, customer support
Many e-commerce businesses mistakenly think that their responsibility ends once a customer makes a purchase. This misconception is an error that can negatively impact their e-commerce success.
The post-purchase experience is one of the most critical aspects in the world of e-commerce, and it can substantially boost e-commerce sales. According to statistics, 74% of shoppers believe they are more likely to make purchases if the brand provides an estimated delivery date. This serves as an example of how important the post-purchase customer experience is.
We understand that some of you may still need clarification on how to create the post-purchase customer experience. To help clear any lingering doubts, we’ve prepared this article.
In this article, we will reveal the top strategies you should follow to create a better post-purchase experience. Furthermore, we will also clarify some basic concepts related to the post-purchase experience.
So, without further ado, let’s begin our journey by exploring some fundamental aspects of the post-purchase customer experience.
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by Namita Shrivastava | Oct 5, 2023 | ChatBot, E-Commerce chatbot, WhatsApp
Today, e-commerce has become an integral part of every industry. More and more people are choosing e-commerce platforms over offline shopping. According to statistics, the sales of the e-commerce industry in the Southeast Asian market are estimated to reach nearly $200 billion by 2027.
Chances are, you’re familiar with e-commerce giants like Amazon and Flipkart. But did you realize that you can set up your own e-commerce store on WhatsApp? That’s correct! You can run an e-commerce business right within the world’s most popular messaging app. WhatsApp now enables users to create their own online store with WhatsApp Ecommerce
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by Namita Shrivastava | Sep 28, 2023 | Automation, ChatBot, Chatbot Applications
In today’s era of technology, we have witnessed a transformation in how businesses operate. The traditional approach to customer support where phone calls were the means of communication has now given way to a landscape where live chat and AI-powered chatbots play a crucial role.
These live chatbots are remarkable for their ability to address customer inquiries promptly. However, it is no longer enough to focus on speed to ensure customer satisfaction. Emotion detection in AI chat is essential to building strong customer relationships.
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by Namita Shrivastava | Sep 21, 2023 | AI Engine, Artificial Intelligence, ChatBot
Chatbots are rapidly becoming an essential part of a wide range of industries around the world. According to recent stats, 88 percent of people have engaged with chatbots at least once. The gaming industry is no exception; chatbots are used to provide customer support, improve player engagement and automate tasks.
Moreover, chatbots are drastically improving personalized gaming experiences. Numerous of the biggest gaming companies have witnessed surprising growth in their revenue.
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by Namita Shrivastava | Aug 31, 2023 | AI Engine, Artificial Intelligence, ChatBot
Traditionally, people had to write thousands of lines of code to create a software solution. The traditional method of software or program development requires a significant amount of time and effort. Individuals who lack coding skills face challenges when attempting to develop software.
Non-code-based solutions are a blessing for those without coding skills, enabling them to create their own programs or software quickly.
The question at hand is whether these no-code solutions are reliable or superior to code-based programs.
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