In simple terms, Rasa is an open-source platform used to build conversational assistants that can be deployed anywhere. Rasa provides Rasa X tool that can be used to build complete chatbots using a graphical interface(GUI). (more…)
We believe Artificial intelligence is the next wave of innovation after the internet. AI can be used in different ways, some are embedded deep in a product not visible to the human eye and some very visible to us like a customer support ai-chatbot. (more…)
Most companies aim to deploy advanced technologies in their business operations to improve business efficiency and ROI.
Chatbot has provided the way for it. However, the major challenge here is deciding which one to choose, on-premises or cloud, and which platform to use.
Zendesk and Chatbot’s primary goal is to improve customer support, and they both proved to be efficient too. But, their combination makes a visible difference in customer support.
This article is for you if you don’t know about the Zendesk and Chatbots or the wonder it makes together.
So far, you might have read tens of blogs on “How to create a chatbot” and multiple of its variations. Yeah, this is also the same with a bit of twist in it like the title mentions. (more…)
The most preferred way of communication for most people these days is messaging. Businesses need to understand that messaging as a means of communication with your consumers is only going to increase their Loyalty towards their brand if nothing.
At the pinnacle of messaging is WhatsApp and they just have the right tool for any business to start messaging their consumers – “WhatsApp business”. Integrating WhatsApp business into a company’s workflow makes perfect sense as it is free to use and is a very productive tool to grow a business. (more…)
There have been immense advancements in the field of customer support over the last few years and Chatbots are not new in that. The latest here is that chatbots are making way into mobile applications to solve their customer support problems.
Chatbots are based on artificial intelligence and can mimic human conversations which put them at the forefront in industries that require customer service support. With the ability to crunch up vast amounts of data and respond within seconds, Chatbots seem to be the next big thing concerning businesses and customer support if they aren’t already.
Chatbots are effective for repetitive jobs that involve catering to the audience by addressing simple tasks. Thus, they will not experience the fatigue that humans face and can constantly handle customer support 24×7.
With every company in a quest to cut operational costs, chatbots are proving to be the game-changers as they are also cheap to build. And It is time for mobile apps to follow the trend and improve their customer experience. (more…)
In E-Commerce businesses, customers are more active and engaging on the platform. Handling customers is a daunting task if you don’t have the right technology/platforms on board.
For this, you must analyze your business requirements and customer demands and choose the right technology that fulfills the purpose. E-Commerce Chatbot is one of them.
We all are dwelling in an era where smart chatbots surround us. From customer executives to virtual assistants, everything is based on Artificial Intelligence and Machine Learning to make our life easier.
As per a statistical report submitted by HubSpot, “approximately 21% of the customers believe that chatbots are the best and easiest way to initiate a conversation with any business” (more…)
Robotic Process Automation (RPA) is a modified and advanced version of automation that allows organizations to automate tasks across applications and systems.
It interacts with the existing IT architecture without requiring any additional integrations. RPA aims to replace the repetitive business tasks that humans perform with virtual automation.