Conversational Enterprise: Everything CXOs Need To Know
Conversational enterprises are the ones who are moving like wildfire towards using technology for meeting their business needs.
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How to Use WhatsApp Message Template for Your Business?
WhatsApp message template is another new feature of WhatsApp that draws your attention to deploy it in your business.
WhatsApp often comes up with unique features that grab brands and their user’s attention towards them.
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WhatsApp Will Overtake SMS, Email, and IVR?
WhatsApp has over 2 billion active users worldwide till 2020; India holds a major stake of users. (Source: Statista)
In traditional days, SMS is the preferred messaging channel used by customers and brands. Now with the emerging technologies customers, preference also changed from the mail, IVR to now WhatsApp.
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Instagram Chatbots: Everything You Need To Know
Instagram chatbot is a hot topic in conversation among marketers and entrepreneurs.
What could be the possible reason for it? Do you have any idea? If not, stay tuned to this article to get deeper insights.
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Why are Messaging Apps So Popular Now?
Messaging apps came as the solution to overcome the challenges people used to face with SMS.
You might have remembered-
- The limitation of 160 characters,
- Messages to be sent or received per month,
- Uncertain delivery,
- No acknowledgement,
- Difficulty keeping track of conversations,
- And the extra charge for exceeding the text limit;
10 Reasons Why You Need a Chatbot for Business
Chatbot for business is to gain a competitive differentiator that is customer service in the market.
As per a study conducted by Harris Interactive, 88% of customers are more inclined to businesses with good customer service than the type of product or service they provide.
Why Is Everyone Talking About Conversational AI Vs Conversational Flows?
Well, now you have decided to deploy a chatbot for your business but are confused about which one to choose conversational AI vs conversational flows.
Generally, when we say chatbot, people feel chatbot can chat just like humans. Yes, they can, but we need humans’ help to meet the needs at some points. (more…)
Secrets to WhatsApp Payments– Everyone Must Know
WhatsApp payments are now accessible to Indian users after waiting for the past two years.
Isn’t something exciting that now you can perform the transaction on your messaging app just like you make conversations with your kith and kin?
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Livechat vs ChatBots: The battle for the Customer service future.
Humans vs Chatbots is the most common phrase we’ve been hearing in recent times in the customer service industry. This can also be interpreted as Livechat vs Chatbots as in 90% of the cases, livechat is the medium for humans to go about with customer service.
To start things off, Chatbots are said to be successful in decreasing customer service costs by upto 30% which we believe if true, is a very significant sum for businesses to save and allocate to other departments. This can be seen as indispensable but it’s not. (more…)
Top Tips for Creating a ChatBot That Works.
In today’s world, chatbots are becoming increasingly influential in business growth. We all know that chatbots ace the automation test but there is much more to chatbots than just automation. For example, Chatbots are streamlining interactions between people and companies by enhancing customer experience. This is enabling companies to pursue new opportunities for improving the customer’s engagement process. (more…)