Are chatbots and virtual assistants the same or different? Is this thing confusing to you? Then you need a quick update on artificial intelligence.
Traditionally there was a huge difference between the two with the advent of AI into the chatbot; the differences are reduced to some extent.
(more…)
Insurance is something complex that common people find difficult to understand. Usually, it’s associated with legacy processes, paperwork, and other affairs.
That too, to start with insurance, it needs a good investment, time, and energy from the customer’s end. Though people don’t want to skip this, it helps them secure their lives in terms of health and assistance in emergency conditions for themselves and their loved ones.
(more…)
Chatbot marketing is an approach to promote products and services using a chatbot.
Chatbots with artificial intelligence(AI) and machine learning (ML) capabilities carry conversations with the users in real-time.
(more…)
An IT help desk plays a vital role in the entire organization. It’s the customer-facing portal where the company needs to resolve the challenges faced by the customers.
(more…)
Chatbot for business is to gain a competitive differentiator that is customer service in the market.
As per a study conducted by Harris Interactive, 88% of customers are more inclined to businesses with good customer service than the type of product or service they provide.
Well, now you have decided to deploy a chatbot for your business but are confused about which one to choose conversational AI vs conversational flows.
Generally, when we say chatbot, people feel chatbot can chat just like humans. Yes, they can, but we need humans’ help to meet the needs at some points. (more…)