Zendesk and Chatbot’s primary goal is to improve customer support, and they both proved to be efficient too. But, their combination makes a visible difference in customer support.
This article is for you if you don’t know about the Zendesk and Chatbots or the wonder it makes together.
So far, you might have read tens of blogs on “How to create a chatbot” and multiple of its variations. Yeah, this is also the same with a bit of twist in it like the title mentions. (more…)
There have been immense advancements in the field of customer support over the last few years and Chatbots are not new in that. The latest here is that chatbots are making way into mobile applications to solve their customer support problems.
Chatbots are based on artificial intelligence and can mimic human conversations which put them at the forefront in industries that require customer service support. With the ability to crunch up vast amounts of data and respond within seconds, Chatbots seem to be the next big thing concerning businesses and customer support if they aren’t already.
Chatbots are effective for repetitive jobs that involve catering to the audience by addressing simple tasks. Thus, they will not experience the fatigue that humans face and can constantly handle customer support 24×7.
With every company in a quest to cut operational costs, chatbots are proving to be the game-changers as they are also cheap to build. And It is time for mobile apps to follow the trend and improve their customer experience. (more…)
Today when you contact a company because you have got a problem, the whole process of addressing your issue is very slow. The agent that is helping you is generally looking through a bunch of different CRM’s and service centre technologies. They have a lot of limits on the information they can access. This is where AI chatbots come into the picture. (more…)
Chatbots have been adopted faster than any other technology in recent times. There has been buzz that chatbots are the next wave of communication, thanks in part to the human simulated behaviour and the improved conversions. So, Why wait until they actually take over the business world when you can build a chatbot without coding right now in less than 10 mins? (more…)
There has been a steady rise in the importance of chatbots in previous years, but 2018 transformed the tech and business world in a significant way. Now more businesses than ever are using chatbots to increase their sales and improve other aspects of business like lead generation, conversation with customers and potential clients, and the overall return on investment. (more…)