by admin | Jul 1, 2021 | Artificial Intelligence, Automation, Customer Engagement, Customer Experience, Customer Feedback, customer support, WhatsApp
Let’s take you to customer support chatbots
Customer service is the new marketing strategy. Brands are more focused on building the customer engagement and satisfaction rate parallel to their product or services.
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by admin | May 20, 2021 | AI Engine, Automation, ChatBot, Customer Engagement, Customer Experience, SmatBot
HR chatbots are the game-changer for today’s HR management and offer new opportunities to improve the employee experience. Let’s explore.
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by admin | Mar 3, 2021 | SmatBot, WhatsApp
WhatsApp business to WhatsApp business API: quick go through lets start!
WhatsApp has provided SMEs and even large companies a platform to reach a global audience.
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by admin | Mar 1, 2021 | Facebook, Payments, WhatsApp
WhatsApp privacy policy updates gave clear insight to WhatsApp users how it can use its user’s data in the long run with Facebook (parent company) or its partners. Even WhatsApp kept four statuses to convey its message to its users.
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by admin | Feb 2, 2021 | ChatBot, Customer Engagement, Customer Experience, SmatBot, WhatsApp
WhatsApp message template is another new feature of WhatsApp that draws your attention to deploy it in your business.
WhatsApp often comes up with unique features that grab brands and their user’s attention towards them.
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by admin | Jan 27, 2021 | ChatBot, Customer Engagement, customer support, WhatsApp
WhatsApp has over 2 billion active users worldwide till 2020; India holds a major stake of users. (Source: Statista)
In traditional days, SMS is the preferred messaging channel used by customers and brands. Now with the emerging technologies customers, preference also changed from the mail, IVR to now WhatsApp.
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