Case Study: How JoshTalks Automated Customer Queries Resolution Using SmatBot’s Chatbot Solution.
About JoshTalks:
JoshTalks is a leading e-learning organization committed to inspiring, informing, and upskilling individuals through valuable knowledge. Initially launched as a platform to share inspiring stories in India, JoshTalks has evolved into a comprehensive provider of online courses and free career guidance over the past few years.
With a dedicated team of over 200 employees, JoshTalks is focused on delivering quick solutions to customer queries while ensuring a seamless customer experience. To address the need for an efficient and scalable solution for handling repetitive and common questions, they turned to SmatBot, an AI-powered chatbot solution.
In this case study, we’ll explore how JoshTalks implemented SmatBot, delve into their key use cases, and discuss the challenges they faced, the solutions they implemented, and the outcomes they achieved.
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