by Namita Shrivastava | Oct 26, 2023 | ChatBot, Customer Experience, customer support
Many e-commerce businesses mistakenly think that their responsibility ends once a customer makes a purchase. This misconception is an error that can negatively impact their e-commerce success.
The post-purchase experience is one of the most critical aspects in the world of e-commerce, and it can substantially boost e-commerce sales. According to statistics, 74% of shoppers believe they are more likely to make purchases if the brand provides an estimated delivery date. This serves as an example of how important the post-purchase customer experience is.
We understand that some of you may still need clarification on how to create the post-purchase customer experience. To help clear any lingering doubts, we’ve prepared this article.
In this article, we will reveal the top strategies you should follow to create a better post-purchase experience. Furthermore, we will also clarify some basic concepts related to the post-purchase experience.
So, without further ado, let’s begin our journey by exploring some fundamental aspects of the post-purchase customer experience.
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by Namita Shrivastava | Jun 22, 2023 | ChatBot, customer support
Giving customers easy ways to contact customer service representatives via their preferred channels is essential for providing excellent customer service. An omnichannel customer care strategy allows businesses to manage customer interactions across multiple communication channels, such as voice, SMS, websites, social media, email, and others.
According to one study, 58% of customers believe that being able to contact customer service through their preferred channel influenced their purchasing decision. An omnichannel strategy meets and exceeds this demand by retaining customer information across different channels and employing it to tailor each interaction, even if the customer has never used that particular channel before.
In this blog post, we will explore the power of omnichannel chatbots and the top ways in which they can help businesses provide exceptional customer support.
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by Namita Shrivastava | Dec 1, 2022 | customer support, WhatsApp, Whatsapp Business API
Customer support is a key part of any business’s operations. By staying in touch with clients, you can notify them about new developments and enhance their experience with your products or services.
WhatsApp is quickly becoming one of the most popular ways for businesses to provide customer support. With its easy-to-use interface, powerful features, and wide availability across mobile platforms, it’s no wonder why more companies are relying on WhatsApp as their preferred communication tool with customers.
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by Namita Shrivastava | Nov 17, 2022 | Automation, ChatBot, customer support, Lead Generation
Chatbots are the future of online communication. In fact, it’s hard to think of a website that doesn’t use one. That’s why we’re here to help you build your own chatbot so your website can be at the forefront of the conversational revolution.
Moreover, chatbots are a great way to add an extra layer of convenience to your customers’ experience. They can save you time and money by automating processes and also help you engage with your customers in a more personal way.
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by admin | Aug 25, 2022 | Customer Engagement, Customer Experience, Customer Feedback, customer support, WhatsApp
WhatsApp is more of a customer support channel than just a chat app.
For businesses, WhatsApp can be a boon to enhance their overall customer service and develop business operations.
WhatsApp is the most popular and active social media channel. Not deploying WhatsApp as a customer service channel shows you’re losing the best opportunity to maintain and retain your customers.
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by admin | Jul 14, 2021 | AI Engine, ChatBot, customer support, Digital Marketing AI Assistant, Marketing Tips, Virtual Assistant
Chatbot marketing is an approach to promote products and services using a chatbot.
Chatbots with artificial intelligence(AI) and machine learning (ML) capabilities carry conversations with the users in real-time.
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