by Namita Shrivastava | Sep 26, 2024 | Customer Experience, Customer Service
Customer service has become more essential than ever before. What was once just a support function has now evolved into a crucial tool for driving business growth, giving rise to some helpful Customer Service Trends.
As per the stat, 89% of customers are more likely to make another purchase after a positive customer experience. Following customer service trends is an effective way to leverage this tool effectively.
Wondering what these trends are? If yes, you should spend a few minutes with us. Today, we are going to introduce the latest customer service trends you should follow to improve your customer service strategies. But before jumping directly to the trends, we will provide a quick overview and also share their advantages.
Let’s start.
(more…)
by Namita Shrivastava | Oct 26, 2023 | ChatBot, Customer Experience, customer support
Many e-commerce businesses mistakenly think that their responsibility ends once a customer makes a purchase. This misconception is an error that can negatively impact their e-commerce success.
The post-purchase experience is one of the most critical aspects in the world of e-commerce, and it can substantially boost e-commerce sales. According to statistics, 74% of shoppers believe they are more likely to make purchases if the brand provides an estimated delivery date. This serves as an example of how important the post-purchase customer experience is.
We understand that some of you may still need clarification on how to create the post-purchase customer experience. To help clear any lingering doubts, we’ve prepared this article.
In this article, we will reveal the top strategies you should follow to create a better post-purchase experience. Furthermore, we will also clarify some basic concepts related to the post-purchase experience.
So, without further ado, let’s begin our journey by exploring some fundamental aspects of the post-purchase customer experience.
(more…)
by admin | Aug 25, 2022 | Customer Engagement, Customer Experience, Customer Feedback, customer support, WhatsApp
WhatsApp is more of a customer support channel than just a chat app.
For businesses, WhatsApp can be a boon to enhance their overall customer service and develop business operations.
WhatsApp is the most popular and active social media channel. Not deploying WhatsApp as a customer service channel shows you’re losing the best opportunity to maintain and retain your customers.
(more…)
by admin | Jun 1, 2022 | ChatBot, Customer Experience, Instagram
Customer loyalty and retention are things that play a vital role for businesses. Because getting new customers costs five times more than retaining a customer. Instagram chatbots and customer loyalty go hand in hand.
Customer acquisition costs are growing with competition in the market. For SMEs relying on ads and PPC campaigns is no longer sustainable. That’s why maintaining customer loyalty and retention has become mandatory for the brands to be successful.
(more…)
by admin | May 24, 2022 | ChatBot, Customer Experience
‘Customers is the king’ is the magic mantra that every successful business follows.
But the truth is satisfying customers is very hard to achieve without incorporating the latest technologies within the industry.
Are you also struggling to create extraordinary customer experiences and improve sales?
(more…)
by admin | Mar 11, 2022 | Artificial Intelligence, ChatBot, Customer Experience
AI is no longer an option for businesses to provide a hyper-personalized, exceptional customer experience.
Customer satisfaction and retention play a vital role in this competitive world. And this is not something that is hidden from the mind of entrepreneurs.
Most well-known brands depend on AI to automate and enhance their CRM.
(more…)
