by Namita Shrivastava | Jun 22, 2023 | ChatBot, customer support
Giving customers easy ways to contact customer service representatives via their preferred channels is essential for providing excellent customer service. An omnichannel customer care strategy allows businesses to manage customer interactions across multiple communication channels, such as voice, SMS, websites, social media, email, and others.
According to one study, 58% of customers believe that being able to contact customer service through their preferred channel influenced their purchasing decision. An omnichannel strategy meets and exceeds this demand by retaining customer information across different channels and employing it to tailor each interaction, even if the customer has never used that particular channel before.
In this blog post, we will explore the power of omnichannel chatbots and the top ways in which they can help businesses provide exceptional customer support.
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by Namita Shrivastava | Jun 8, 2023 | ChatBot, Facebook, WhatsApp, Whatsapp Business API
With more than 2 billion active users, WhatsApp is an incredibly powerful platform for startups and businesses to connect with their customers and establish a strong online presence. WhatsApp Business, which was created specifically for businesses, caters to the unique requirements of each type of business. It has revolutionized the way businesses communicate with their customers, opening up new avenues for engagement and interaction.
However, as with any service, there are costs associated when utilizing WhatsApp Business for your business needs. Keeping track of costs and making informed decisions can be challenging for businesses due to WhatsApp’s changing pricing structure and policies. And that’s where we come in.
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by Namita Shrivastava | Jun 1, 2023 | ChatBot, Chatbot Applications, E-Commerce chatbot
Chatbots are gaining popularity in today’s quick-paced, technologically advanced world. It is an effective way for businesses or startups to interact with their customers. These automated messaging systems provide instant support, 24/7 availability, and personalized communication.
While chatbots were initially associated with customer service, they are now used in a variety of industries to streamline business processes. Additionally, they use it to enhance the entire customer experience.
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by Namita Shrivastava | May 25, 2023 | ChatBot, WhatsApp
WhatsApp has become one of the most popular messaging apps worldwide in recent years. It has over 2 billion active users. People traditionally use this platform for personal conversations. But businesses have increasingly been using WhatsApp to interact with their customers.
In fact, it’s the third-most-popular social media network globally. Additionally, compared to email and SMS, WhatsApp boasts an average conversion rate of about 45-60%, making it an attractive option for businesses. E-commerce companies have also expanded their use of WhatsApp by 352%.
In response to this trend, WhatsApp launched the WhatsApp Business platform. It is a suite of tools designed for businesses to communicate with their customers. Now, WhatsApp is planning to revise its business model from June 2023, which includes changes to conversation types, templates, and pricing structure.
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by Namita Shrivastava | May 18, 2023 | Automation, ChatBot
Nowadays, chatbots have become increasingly popular in various industries, including education. Educational institutions worldwide are adopting chatbots to help automate and streamline tasks such as student support, admissions, and enrollment.
As per statistics, approximately 37% of students use these chatbots to get quick answers. And the global chatbot market will be valued at more than $2,485.7 million by 2028.
Educational chatbots can handle countless tasks, including answering student queries, assisting with course registration, and more. They can also free up staff members to focus on other complex and crucial tasks.
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by Namita Shrivastava | May 11, 2023 | Voice Bot, Voice Bot
With the advancement of technology, chatbots, and voice assistants have become a part of daily human life. From asking Siri about anything to placing an order with the help of chatbots has become common in most of our lives.
While some may believe chatbots and voice assistants are only for personal human lives, it may surprise them that chatbots and voice assistants are also helping businesses in marketing. In fact, they have revolutionized the overall marketing sector.
Chatbots and voice assistants enable businesses to connect with their existing and potential customers in a more personalized and effective manner. Several businesses have noticed increased sales using chatbots and voice assistants. As per stats, chatbots and voice assistants have increased businesses’ sales by 67%.
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