by admin | Mar 3, 2020 | ChatBot, customer support, SmatBot
Humans vs Chatbots is the most common phrase we’ve been hearing in recent times in the customer service industry. This can also be interpreted as Livechat vs Chatbots as in 90% of the cases, livechat is the medium for humans to go about with customer service.
To start things off, Chatbots are said to be successful in decreasing customer service costs by upto 30% which we believe if true, is a very significant sum for businesses to save and allocate to other departments. This can be seen as indispensable but it’s not. (more…)
by admin | Feb 15, 2020 | ChatBot, SmatBot
In today’s world, chatbots are becoming increasingly influential in business growth. We all know that chatbots ace the automation test but there is much more to chatbots than just automation. For example, Chatbots are streamlining interactions between people and companies by enhancing customer experience. This is enabling companies to pursue new opportunities for improving the customer’s engagement process. (more…)
by admin | Jan 13, 2020 | AI Engine, ChatBot, SmatBot
What is Rasa:
In simple terms, Rasa is an open-source platform used to build conversational assistants that can be deployed anywhere. Rasa provides Rasa X tool that can be used to build complete chatbots using a graphical interface(GUI). (more…)
by admin | Jan 6, 2020 | ChatBot, customer support, Machine Learning, Uncategorized
We believe Artificial intelligence is the next wave of innovation after the internet. AI can be used in different ways, some are embedded deep in a product not visible to the human eye and some very visible to us like a customer support ai-chatbot. (more…)
by admin | Nov 15, 2019 | ChatBot, On-Premise-Chatbot
Most companies aim to deploy advanced technologies in their business operations to improve business efficiency and ROI.
Chatbot has provided the way for it. However, the major challenge here is deciding which one to choose, on-premises or cloud, and which platform to use.
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by admin | Oct 16, 2019 | ChatBot, Customer Experience, customer support, SmatBot
Zendesk and Chatbot’s primary goal is to improve customer support, and they both proved to be efficient too. But, their combination makes a visible difference in customer support.
This article is for you if you don’t know about the Zendesk and Chatbots or the wonder it makes together.
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