by admin | Jul 24, 2019 | Artificial Intelligence, Customer Engagement, Customer Experience, SmatBot
There have been immense advancements in the field of customer support over the last few years and Chatbots are not new in that. The latest here is that chatbots are making way into mobile applications to solve their customer support problems.
Chatbots are based on artificial intelligence and can mimic human conversations which put them at the forefront in industries that require customer service support. With the ability to crunch up vast amounts of data and respond within seconds, Chatbots seem to be the next big thing concerning businesses and customer support if they aren’t already.
Chatbots are effective for repetitive jobs that involve catering to the audience by addressing simple tasks. Thus, they will not experience the fatigue that humans face and can constantly handle customer support 24×7.
With every company in a quest to cut operational costs, chatbots are proving to be the game-changers as they are also cheap to build. And It is time for mobile apps to follow the trend and improve their customer experience. (more…)
by admin | May 21, 2019 | Artificial Intelligence, Automation, ChatBot
We all are dwelling in an era where smart chatbots surround us. From customer executives to virtual assistants, everything is based on Artificial Intelligence and Machine Learning to make our life easier.
As per a statistical report submitted by HubSpot, “approximately 21% of the customers believe that chatbots are the best and easiest way to initiate a conversation with any business” (more…)
by admin | May 10, 2019 | Artificial Intelligence, Automation, ChatBot
Robotic Process Automation (RPA) is a modified and advanced version of automation that allows organizations to automate tasks across applications and systems.
It interacts with the existing IT architecture without requiring any additional integrations. RPA aims to replace the repetitive business tasks that humans perform with virtual automation.
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by admin | Apr 25, 2019 | Artificial Intelligence, ChatBot, Interactive landing page
If you have a website, and the first thing you found was, maybe, a quiz, or a profit calculator, or so on, you already have an idea about Interactive Landing Pages (ILP). Now, the question is to delve deeper into the world of the ILP and explore how it’s magical.
Broadly speaking, and as the name suggests, interactive landing pages are such landing pages that employ various techniques to literally ‘interact’ with you, the visitor. (more…)
by admin | Mar 28, 2019 | Artificial Intelligence, ChatBot, SmatBot
Today when you contact a company because you have got a problem, the whole process of addressing your issue is very slow. The agent that is helping you is generally looking through a bunch of different CRM’s and service centre technologies. They have a lot of limits on the information they can access. This is where AI chatbots come into the picture. (more…)
by admin | Mar 8, 2019 | Artificial Intelligence, Automation
WhatsApp just got a lot better for businesses with the launch of WhatsApp Business API. With over 2 billion users and 65 billion messages sent per day on WhatsApp, with this, WhatsApp is undoubtedly the most successful messaging tool.
What drove WhatsApp to beat other messaging apps and become viral are the core values it sticks by (and of course, it’s an elegant interface).
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