Did you know that you can save over 35% of your expenditures by deploying and integrating chatbots into your business?
Chatbots, unlike humans, can communicate with multiple customers simultaneously, reducing the need for more customer care agents and the costs associated with employees.
Furthermore, the chatbot market is expected to expand at a CAGR of 29.7% from $2.6 billion to $9.4 billion by 2024.
Have you ever wondered why businesses are spending so much on chatbots? Because chatbots provide several advantages that may help businesses streamline their work processes and enhance their operations.
In this article, we will outline some of the significant benefits of an on-premise chatbot for your business.
So, without further ado, let’s get started.
What Are On-Premise Chatbots?
On-premise chatbots are defined as chatbot solutions that are installed and hosted on a company’s servers and infrastructure rather than a third-party cloud platform. As a result, the chatbot and its data are still under the direct management of the business, providing them with more security and customization opportunities. In addition, on-premise chatbots enable organizations to integrate with existing apps and workflows, enhancing flexibility and productivity.
Benefits of Implementing an On-Premise Chatbot for Your Business
Implementing an on-premise chatbot for your business can offer a range of benefits as listed below:
Data Control
An on-premise chatbot can help you safeguard your company’s confidential data. This is crucial because chatbots may handle sensitive information such as customer contact information, social security numbers, logistics, accounting information and other essential data. You have complete control over the security features used for physical access control when you install your chatbot on-premise. This means, there is less chance of your data getting leaked.
Reduced Vendor Dependency
Leveraging a cloud platform for your chatbot may seem flexible, but it also means that the vendor has control over the technology decisions, which can limit your control. On-premises chatbot deployment provides you with greater control and flexibility, eliminating vendor reliance and allowing you to make system modifications as and when needed.
Cost-Effective
On-premises chatbot installation can offer long-term cost-effectiveness by eliminating upfront costs and having only ongoing maintenance charges. The costs associated with on-premises chatbots include power usage, server hardware, and space. Additionally, deployment costs of on-premises chatbots are lower, which can further minimize ownership costs.
Improve Internal Communication
On-premise chatbots are used to improve internal communication between employees and departments. These chatbots have the ability to automate time-consuming tasks like scheduling business meetings and forwarding information. This saves businesses time for more complex and crucial tasks.
Customization
Businesses can customise their on-premise chatbots to meet their unique needs and requirements. Users can add new features, integrate with third-party systems, and modify the chatbot as business requirements change.
Better Data security
Businesses typically invest in infrastructure and servers to host chatbots on the cloud, which can result in maintenance expenses and give cloud providers control over their security systems. This can potentially lead to security risks and data breaches. However, on-premises chatbot solutions provide businesses with more control over who has access to their data and can reduce security issues.
Final Thoughts
Chatbots can either support or completely replace the need for two-way human interaction by providing instant replies and assistance, which reduces operating expenses and significantly increases customer satisfaction.
Now, if you are planning to create your first chatbot, you can contact us. SmatBot offers both on-cloud and on-premise chatbot services. You can create a fully-functional chatbot with SmatBot within a few minutes and without the need of any coding skills.
To know more about our new features and how they can be helpful for you, book a quick 15-minute demo with us.