When we talk about bulk messaging, generally, marketers go with bulk SMS messages, and the one who knows the various powerful features of WhatsApp leverages WhatsApp bulk messages.
Whatsapp and SMS messages are both powerful tools when applied for marketing purposes. But to meet the customer’s demand with technological development, Whatsapp stands out compared to SMS.
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A chatbot is an in-demand platform to activate customers to interact with businesses, collect information, or execute automated actions.
In traditional days, chatbots were used for carrying out financial transactions. However, financial institutions faced many security issues such as secure authentication, system availability, data integrity, and transparency, which hindered chatbots from their widespread adoption.
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Have you ever wondered why you have a lower engagement rate on Whatsapp than expected? Though, people are more active on the WhatsApp platform.
We can’t deny that WhatsApp is the best messaging platform to get quick responses from customers more effectively.
Then why are you not getting the expected results? It is something worrying you.
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AI is no longer an option for businesses to provide a hyper-personalized, exceptional customer experience.
Customer satisfaction and retention play a vital role in this competitive world. And this is not something that is hidden from the mind of entrepreneurs.
Most well-known brands depend on AI to automate and enhance their CRM.
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If you also want to gain competitive differentiation in your sales process, you need the help of advanced automated technologies.
In other words,’ Sales automation‘.
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