Well, now you have decided to deploy a chatbot for your business but are confused about which one to choose conversational AI vs conversational flows.
Generally, when we say chatbot, people feel chatbot can chat just like humans. Yes, they can, but we need humans’ help to meet the needs at some points. (more…)
WhatsApp payments are now accessible to Indian users after waiting for the past two years.
Isn’t something exciting that now you can perform the transaction on your messaging app just like you make conversations with your kith and kin?
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Humans vs Chatbots is the most common phrase we’ve been hearing in recent times in the customer service industry. This can also be interpreted as Livechat vs Chatbots as in 90% of the cases, livechat is the medium for humans to go about with customer service.
To start things off, Chatbots are said to be successful in decreasing customer service costs by upto 30% which we believe if true, is a very significant sum for businesses to save and allocate to other departments. This can be seen as indispensable but it’s not. (more…)
In today’s world, chatbots are becoming increasingly influential in business growth. We all know that chatbots ace the automation test but there is much more to chatbots than just automation. For example, Chatbots are streamlining interactions between people and companies by enhancing customer experience. This is enabling companies to pursue new opportunities for improving the customer’s engagement process. (more…)
In simple terms, Rasa is an open-source platform used to build conversational assistants that can be deployed anywhere. Rasa provides Rasa X tool that can be used to build complete chatbots using a graphical interface(GUI). (more…)