Our client has established themselves as a highly competitive player in the hospitality and tourism sector, offering top-notch car rental services and packages. Their expertise and longevity in the industry sets them apart, as they have been providing reliable car rental options for over a decade.
Client allows you to rent a car of your choice at an affordable price. They offer a wide selection of cars, from hatchbacks to sedans, SUVs, and MUVs. To get the car, simply share your needs by filling out the form with your name, the duration of the rental, the location of the car, and the type of car you want. Then, one of our representatives will contact you to offer the best deals and the best services.
Note : For privacy reasons, we cannot reveal the name of our client.
Whether you’re traveling for business or leisure, you will have the flexibility to feel comfortable and confident while on the road. The company is proud to partner with businesses of all sizes to offer the African workforce the most competitive corporate car rental rates in the world.
The company prides itself on being staffed by experienced and dedicated front and back office, as well as support staff, whose commitment to delivering superior car rental service is exceptional. In order to meet and exceed the growing customer needs of its market, the company is continually updating and developing its fleet with the latest and most durable vehicles.
Problem Statement:
The company’s mission is to provide high-quality car rentals at a competitive price while ensuring operational accuracy. They reported difficulties in converting website traffic into leads and noted that the car rental and customer service process involved a lot of manual effort. The company recognized the need to automate the car rental process and address frequently asked questions from customers to improve customer support.
Problems Faced by the Client
These were the problem they had when they came to us :
- Low conversion rate
- The manual effort limited their support to 10 hours a day
- The car rental process was somewhat complex
- They were unable to handle the hundreds of customer queries they were receiving.
- Previously, they did not have an engaging lead collection experience.
The client has chose Smatbot to solve these problems and provide more customer-centred online services, which assist the company in developing this new customer experience.
Approaches for Resolving the Problems
We know that booking a car rental can be time-consuming and stressful. This project aimed to automate the entire car rental process so that customers could rent a car quickly and easily.
In this case study, we demonstrate how our chatbot helps customers book car rentals effortlessly and efficiently
By utilizing our chatbot, the client has reduced the need for human interaction. The chatbot, which is set up on the company’s website, allows for automated conversations between service providers and customers, streamlining the process and eliminating the need for manual effort.
We kept customers informed about available cars and reminded them about special offers. We even automated the entire car rental process in the chatbot, saving time and money for their customers.
Automating the rental process allowed them to stay open 24/7, allowing their customers to rent cars quickly and easily at night, directly increasing their revenue.
The chatbot handles customer interactions in a swift and fully automated manner. It can address a range of topics including personalized estimates, customer assistance, and car bookings. This has allowed the client to reduce the need for human intervention, resulting in shorter turnaround times for lead generation
When asked what makes a good customer service experience with Client, they answer that a pleasant conversation with a human is key.
Car rental companies, who have been using chatbots to interact with customers more than ever before, agree. And they have found that these chatbots can help improve the customer experience of their interactions by alleviating any wait time and encouraging users to stay longer on the website, which helps drive up revenue.
The chatbot was the first touchpoint for web users. It captures the user’s attention, who would otherwise be lost. The chatbot qualifies the customers, their needs, and future requirements. Moreover, chatbot has improved the online experience of customers by answering any questions about the company and its products or services.